Implementation Of Kaizen Method To Improve Process: Case Study In Babylon Hotel / Baghdad
Ameera Shukur Weli Albayatey
College of Administration and Economics, Business Administration, Iraq
Dr. Suha Jamal Mawlood
College of Administration and Economics, Business Administration, Iraq
Dr. Maha Kamel Jawad
College of Administration and Economics, Business Administration, Iraq
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http://doi.org/10.37648/ijps.v18i01.013
Abstract
The research aims to study and analyze Kaizen to improve operations at the Babylon Hotel in Baghdad, and to know the availability of Kaizen requirements to improve operations and measure the level of gaps between actual reality and requirements. The reasons for choosing the current research topic are due to the importance of hotel services in meeting local needs. The research problem in the Babylon Hotel focused on the lack of knowledge of its administrative leaders about the importance of Kaizen to improve operations for the company in increasing its sustainability in competitive markets. The research aims to diagnose the application of the Kaizen method to improve operations by several factors, including (the plan stage, the implementation process, the audit process, and the disposition process) in the Babylon Hotel and diagnose its strengths and weaknesses and provide proposals for its development. Checklists with a seven-point scale were used to collect data to identify the level of application and actual documentation within the research community and to work on finding the gap in diagnosing Kaizen to improve operations and the actual reality of the hotel. The case study approach was adopted as the most appropriate in terms of its collection of more than one method at once, which is the use of checklists for the purpose of obtaining the required data and information required by the research for the purpose of reaching the desired goals. The percentage of the extent of The company's compliance with Kaizen to improve operations (89.62%), which created a gap of (10.38%), and after collecting the actual data, the extent of the research sample's application of these standard indicators and measuring the gap between actual and standard performance was reached. The research results showed that the application of the Kaizen method in the Babylon Hotel contributed to improving the effectiveness of operational processes, increasing customer satisfaction, and achieving efficiency in the use of resources. The research recommends adopting the Kaizen method as a sustainable strategy to improve operations in hotels in general, through commitment to continuous improvement and continuous training of employees, with the need to measure performance periodically to ensure that goals are achieved efficiently and effectively.
Keywords:
Kaizen method; process improvement; Babylon Hotel.
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